Terms & Conditions
Terms & Conditions
We want you to be happy with your purchase from BlackToeRunning.com so we will gladly provide a full refund of the original purchase price of any item that meets the criteria for a return.
Shop with confidence! Return shipping is always free via a Pre-Paid return shipping label. If you would like to return an item please follow the instructions below to receive your Pre-Paid label. Please note that when you return an item, there are no refunds for any original shipping paid.
You have a full 30 days to return any items purchased online that don't meet your needs. Simply return qualifying items to us within 30 days of receiving your order for a refund.
When we receive the items back you will be refunded the original purchase price of your item(s). The refund will be applied to the method of payment you used when you ordered. Original shipping costs will not be refunded.
If your return affects the original order total in such a way that it no longer qualifies for free shipping, or meets the requirements of any coupons or special offers you used, you will be charged accordingly after your refund is processed.
Returning items purchased Online:
If you would prefer to return your item in person, or to try on another size for an exchange you may do so at our store located at 95 Bathurst Street in Toronto. Please bring your original invoice that was sent with your order and the credit card you used online for all in-store returns.
Returning items purchased In-Store:
- Returns may be done at the original store of purchase only.
- You may return an item purchased in-store within 14 days of purchase, provided that item meets the Conditions for Returns below.
- Returns must be accompanied by the original receipt.
- The original method of payment must be present to receive a refund, otherwise a store credit will be issued.
- If you require more time, we understand life gets busy! Please contact the store you made your purchase at to request an extension of the returns period.
Conditions for Return
All products being returned must be in new condition and include any retail packaging, tags, manuals, or other included items to qualify for a refund or exchange. Product packaging, tags, manuals must be intact and in sellable-as-new condition. Below are some specific restrictions and guidelines for a few of the larger product groups.
You are welcome to try out shoes on clean indoor surfaces or a treadmill to get a feel for them in use. Shoes must be in new condition with no wear evident on the soles, interior, uppers, or track spike pins. To qualify for return, shoes must be accompanied by the original box and any packaging included.
All clothing items must be in new condition, unwashed, complete with any original hang tags attached. For sanitary reasons, men's and women's underwear bottoms and bathing suits are NOT returnable.
For safety and health reasons, food items including Gels, Bars, Drinks, and Supplements cannot be returned.
If you have a product that you wish to return that does not meet one or more of these criteria, do not send it back to us. Note that all Sale items are final sale. Please call and discuss your needs at 416-792-7223.
Warranties range considerably from product to product. If you have a problem with something you purchased from us, and think it might be covered by a warranty or if you're not satisfied with it, please get in touch with us. We can explain specific warranties to you and help you return your product should a defect be present. If you're not satisfied with something, we'll be happy to discuss your situation and try and find an appropriate solution to the problem you're having. If your item is covered by a warranty we will authorize your return and provide instructions for returning it. Please note that if you return a product that does not meet the conditions for a normal return before discussing it with us, your item will be refused and returned to you at your cost.
If you would like to return a product that meets the returns criteria detailed above, please send an email to firstname.lastname@example.org with your original order number, item being returned, and reason for return to receive a Pre-Paid return shipping label.
Follow these instructions when you receive your Pre-Paid return label:
- Print Return Shipping label you receive using the highest quality ink setting possible
- Securely package all returns so there is no damage possible to products and product packaging
- Do not apply tape or labels directly to shoe boxes or product packaging or a damage fee may be assessed.
- Affix the printed label to the package, and make sure the barcode can be easily scanned.
- Record your tracking number for future reference
- Drop it off at your nearest Post Office
- There is a limit of one Pre-Paid shipping label for each shipment you received.
To our American Customers
If your order was originally shipped to an address outside of Canada, we are not able to provide you with a Pre-Paid label for your return. If you do wish to return an item please contact us for approval and we will provide you with further instructions for your return. Please remember to write "Canadian Goods Returning" on your package or waybill. If you do not, you may be assessed additional fees if we are charged duties, taxes or brokerage on your return. You will receive up to a $10.00 credit towards your return shipping.
Please Contact Customer Service for approval of all returns. Any returns sent to us without prior approval will be returned to the customer at their expense. Remember to quote your original order# in the email. Thank you!
At BlackToe Running, we use Beanstream Hosted Payment processing which meets the highest of Canadian security standards for payment processing. Please see details at this link for details on Beanstream Security.
We do not store credit card information at BlackToe Running and all customer information is password protected on a secure server.
Your peace of mind is extremely important to us, and for that reason we take your privacy very seriously!
Submitting an order to BlackToeRunning.com does not constitute acceptance of the items, details, or conditions of your order. Your order will be reviewed and you will be notified via email if anything has changed or been incorrectly stated in your order confirmation. You may cancel your order at anytime (up until your order has been processed for shipping), if you no longer wish to purchase those items by sending an email or calling customer service.
If you have placed an order for multiple items and some are in stock and some sold out, we will hold the in stock items for you for a period of 5 days without hearing from you. After 5 days, the in stock items will be released back into inventory for other customers to purchase. You will be notified via email if some of your items are not in stock even though they may have been listed as "in stock" when you submitted your order.
Revisions and Errata
The product, store, and event information appearing on BlackToe Running's website could include technical, pricing, date, typographical, or photographic errors. We do not warrant that any of the information on our website is accurate, or complete, although every effort is made to ensure maximum accuracy. Information displayed on our site may change at our discretion and BlackToe Running reserves the right to may make changes to the information contained on it's website at any time without notice.
The stock status of an item as displayed on BlackToeRunning.com or your order confirmation is subject to review and confirmation. We cannot guarantee that an item listed as "in stock" will be available to ship, due to inventory discrepancies, delay in website update, or other technical errors. We make every effort to present as stock status information as accurately as we can, and you will notified if any an item is out of stock via email. Items listed as not in stock (i.e. "Ships in 2-3 Weeks, 4-6 weeks, etc...) are not physically in stock, and upon your order submission for such an item, we will try to order that item/size/colour for you from our suppliers. If the item is available we will order it for you, and ship it to you immediately when we receive it.
We reserve the right to make changes to this policy at our sole discretion and without any prior notice or liability to you or any other party. New versions of this policy will be posted on our website.
At BlackToeRunning.com we are fully committed to protecting your privacy. Any information that we collect is used solely for the purpose of processing orders and/or to provide a more personalized shopping experience for our valued customers. We ensure that all personal information is kept completely confidential.
This Policy explains how BlackToeRunning.com collects, uses, and discloses the personal information you provide while using the BlackToe Running website. It is always your choice whether or not to provide personal information through the website. Any personal information you choose to provide will be treated with care, and subject to this policy will not be used or disclosed in ways to which you have not consented. You are free to opt-out of certain uses and disclosures of your personal information, as explained in this policy.
By using this website, you signify your consent to BlackToe Running for the collection, use, and disclosure of your personal information in accordance with this policy. We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by law. Consent can be expressed or implied, in writing, by using or not using a check-off box, electronically, orally (by telephone), or by your conduct, such as use of a product or service. In determining the type of consent to obtain, BlackToe Running will consider all relevant factors, including the sensitivity of the information and your reasonable expectations. You may withdraw your consent at any time, on reasonable notice, subject to legal or contractual restrictions.
The Information We Collect
Non-Identifiable Information - Like most other websites, our website automatically collects certain non-identifiable information regarding website users, such as the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you accessed the website, the Internet address of the website from which you linked directly to the website, the operating system you are using, the sections of the website you visit, the website pages read and images viewed, and the content you download from the website. This non-identifiable information is used for system administration purposes and to improve our website.
Cookies - The website uses "cookies", a technology that installs a small amount of information on a user's computer to permit the website to recognize future visits using that computer. Cookies enhance the user's convenience and experience while using the website. For example, the information provided through cookies is used to recognize you as a previous user of the website (so you do not have to enter your personal information every time), offer personalized Web page content and information for your use, track your activity at the website to respond to your needs, and otherwise facilitate your website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the website and your ability to access certain features of the website or engage in transactions through the website.
Tracking Information - BlackToeRunning.com may use non-personal information to create aggregate tracking information regarding website user demographics, website traffic patterns, and website purchases. None of the tracking information can be connected to the identities or other personal information of individual users.
Personal Information You Provide
Your Personal Information - During your use of the website, you may be asked to voluntarily provide certain personal information (such as your name, email address, postal address, telephone number, or credit card information) for purposes such as facilitating communications with you, applying for access to certain special features of the website, or carrying out transactions. It is always your choice whether or not to provide personal information. If you choose not to provide requested personal information, you may not be able to use certain features of the website and you will not be able to complete a transaction through our website.
Use of Your Personal Information - BlackToeRunning.com may use your personal information to contact and correspond with you in matters related to your doing business with us, or to respond to your inquiries, process transactions and payments, and to facilitate and enhance your use of the website. When you place an order on our website, you will not be added to any mailing lists, either electronic or physical, without your specific consent.
Email from BlackToeRunning.com - If you opt-in to receiving email from BlackToeRunning.com, we will send from time to time, email or other communications containing information about BlackToe Running, and other matters we believe will interest you. At any time you may ask BlackToe Running Inc. to stop sending you email and other information via an unsubscribe link provided at the bottom of every promotional email you receive. If you opt-out of receiving all promotional email from BlackToeRunning.com, that email address can never again receive promotional email from us.
Contests and Promotions - If contests or promotions are made available through the website, the applicable contest or promotion rules may include rules regarding the collection, use and disclosure of personal information. To the extent that those specific rules conflict with this policy, the particular contest or promotion rules will govern regarding personal information collected in connection with the contest or promotion.
Disclosure of Your Personal Information
BlackToeRunning.com may disclose your personal information in the following circumstances:
*Disclosure to Service Providers - In order to process transactions, BlackToeRunning.com must disclose some of your personal information to certain service providers, such as your credit card issuer, a third party credit verification company, the delivery service, and in some cases to affiliated companies who might play a role in fulfilling your order request. Before personal information is disclosed, the service provider will agree with BlackToeRunning.com to protect the privacy of your personal information in a manner that is consistent with this Policy. If you do not wish BlackToeRunning.com to provide your personal information to those service providers, you will not make purchases on our website.
*Disclosure to Affiliates - BlackToeRunning.com may provide limited personal information to its affiliates. Before personal information is disclosed, the recipient organization will agree with BlackToeRunning.com to protect the privacy of your personal information in a manner that is consistent with this policy.
Law Enforcement and Legal Disclosure - BlackToeRunning.com may disclose your personal information to a government institution that has asserted its lawful authority to obtain the information or where BlackToeRunning.com has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to our legal counsel.
Your password is encrypted to ensure no one else can gain access to your account. If you forget your password just fill in your email address that was previously provided to us, and information that will help you log into your account will be sent to that address. Please protect your personal information by keeping your password a secret and make sure you log off properly and take any necessary steps while using a shared computer.
Please note that credit card information is always stored with a PCI Level 1 (the highest level) certified service provider in an encrypted form for your protection. See our Website Security section for more information.
We reserve the right to make changes to this policy at our sole discretion and without any prior notice or liability to you or any other party. New versions of this policy will be posted on our website. The collection, use and disclosure of your personal information will be governed by the version of this policy in effect at that time.
Please contact us at shop@BlackToeRunning.com or 416-792-7223 with any questions about your Privacy while shopping at BlackToeRunning.com.