Part-Time & Full-Time BlackToe Run Experts
Racing onto the scene in 2013, we are Toronto's independent urban running specialty store. We take pride in knowing our customers and creating an amazing customer experience for all of Toronto’s running community.
Our staff is our biggest strength. We are running gear experts who are passionate about helping runners of all levels. We offer a fun, educational work environment for our team. Daily shifts are full of challenges, triumphs, creativity, and getting to try on some really cool shoes. At BlackToe, we support each other and we support the running community!
The Role
As a Run Expert, you will engage with a variety of people from Toronto’s diverse run community in the following ways:
- Help them achieve their running goals by recommending appropriate gear.
- Act as an ambassador for BlackToe and the sport of running: cheer them on, celebrate their successes, ask questions, show an interest!
- Be a peer and a listening ear: share personal experiences and advice.
Yes - this is me!
- A runner with a keen interest in run gear and tech
- An outgoing team player
- Personable, energetic, and friendly
- Enjoys meeting new people, initiating conversation, and building relationships
- Caring and empathetic
- Willing to learn and keep up with product knowledge
- A good listener and creative problem solver
- A self-starter who takes initiative
- Passionate about supporting and working for an independent business
- Able to commit to a set schedule that includes weekend and evening shifts
Accountabilities
- Welcome guests: Greet them warmly and offer assistance
- Learn about each guest: Hear their running history, understand their goals, and work hard to find solutions
- BlackToe shoe fitting process: Conduct assessments using our MotionQuest technology to gain insight into their running shoe needs
- Build customer confidence: Offer appropriate suggestions and opinions for running shoes, apparel, and accessories
- Remote customer service: Respond to customer inquiries via phone, email, Facebook, or Instagram
- Teamwork: Support other staff and help achieve team sales goals.
- Product knowledge: Consistently take initiative to memorize and learn about shoes, gear, and sports nutrition
- Maintain the store: Perform general tasks to keep the store neat, clean, and shoppable
- Daily store operations: Assist with receiving inventory, restocking low products, and other tasks as needed
All staff are required to agree to core shifts each week at the time of employment. BlackToe is a retail environment, and you must be able to work on evenings, weekends, and some holidays if required.
Our team is a close-knit group with a shared passion for running and supporting the local run community. If this sounds like the right fit for you, please contact Maya at maya@blacktoerunning.com with your resume and cover letter!