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Terms & Conditions

 


Returns Overview

We want you to be happy with your purchase from BlackToeRunning.com so we will gladly provide a full refund of the original purchase price of any item that meets the criteria for a return.

Shop with confidence! Return shipping is always free via a Pre-Paid return shipping label. If you would like to return an item please follow the instructions below to receive your Pre-Paid label. Please note that when you return an item, there are no refunds for any original shipping paid.

You have a full 30 days to return any items purchased online that don't meet your needs. Simply return qualifying items to us within 14 days of receiving your order for a refund.

When we receive the items back you will be refunded the original purchase price of your item(s). The refund will be applied to the method of payment you used when you ordered. Original shipping costs will not be refunded.

If your return affects the original order total in such a way that it no longer qualifies for free shipping, or meets the requirements of any coupons or special offers you used, you will be charged accordingly after your refund is processed.  Please note that all Ultra Boost items are final sale.  No exceptions!

 

 


Returning items purchased Online:

If you would prefer to return your item in person, or to try on another size for an exchange you may do so at our store located at 95 Bathurst Street in Toronto. Please bring your original invoice that was sent with your order and the credit card you used online for all in-store returns.

Returning items purchased In-Store:

  • Returns may be done at the original store of purchase only.
  • You may return an item purchased in-store within 14 days of purchase, provided that item meets the Conditions for Returns below.
  • Returns must be accompanied by the original receipt.
  • The original method of payment must be present to receive a refund, otherwise a store credit will be issued.
  • If you require more time, we understand life gets busy! Please contact the store you made your purchase at to request an extension of the returns period.

Conditions for Return

General Merchandise

All products being returned must be in new condition and include any retail packaging, tags, manuals, or other included items to qualify for a refund or exchange. Product packaging, tags, manuals must be intact and in sellable-as-new condition. Below are some specific restrictions and guidelines for a few of the larger product groups.

Footwear

You are welcome to try out shoes on clean indoor surfaces or a treadmill to get a feel for them in use. Shoes must be in new condition with no wear evident on the soles, interior, uppers, or track spike pins. To qualify for return, shoes must be accompanied by the original box and any packaging included.

Clothing

All clothing items must be in new condition, unwashed, complete with any original hang tags attached. For sanitary reasons, men's and women's underwear bottoms and bathing suits are NOT returnable.

Food

For safety and health reasons, food items including Gels, Bars, Drinks, and Supplements cannot be returned.

If you have a product that you wish to return that does not meet one or more of these criteria, do not send it back to us. Note that all Sale items are final sale.  Please call and discuss your needs at 416-792-7223.


Warranties range considerably from product to product. If you have a problem with something you purchased from us, and think it might be covered by a warranty or if you're not satisfied with it, please get in touch with us. We can explain specific warranties to you and help you return your product should a defect be present. If you're not satisfied with something, we'll be happy to discuss your situation and try and find an appropriate solution to the problem you're having. If your item is covered by a warranty we will authorize your return and provide instructions for returning it. Please note that if you return a product that does not meet the conditions for a normal return before discussing it with us, your item will be refused and returned to you at your cost.


If you would like to return a product that meets the returns criteria detailed above, please send an email to info@blacktoerunning.com with your original order number, item being returned, and reason for return to receive a Pre-Paid return shipping label.

Follow these instructions when you receive your Pre-Paid return label:

  1. Print Return Shipping label you receive using the highest quality ink setting possible
  2. Securely package all returns so there is no damage possible to products and product packaging
  3. Do not apply tape or labels directly to shoe boxes or product packaging or a damage fee may be assessed.
  4. Affix the printed label to the package, and make sure the barcode can be easily scanned.
  5. Record your tracking number for future reference
  6. Drop it off at your nearest Post Office
  7. There is a limit of one Pre-Paid shipping label for each shipment you received.

To our American Customers

If your order was originally shipped to an address outside of Canada, we are not able to provide you with a Pre-Paid label for your return. If you do wish to return an item please contact us for approval and we will provide you with further instructions for your return. Please remember to write "Canadian Goods Returning" on your package or waybill. If you do not, you may be assessed additional fees if we are charged duties, taxes or brokerage on your return. You will receive up to a $10.00 credit towards your return shipping.

Please Contact Customer Service for approval of all returns. Any returns sent to us without prior approval will be returned to the customer at their expense. Remember to quote your original order# in the email. Thank you!