Terms & Conditions
you to be happy with your purchase from BlackToeRunning.com so we will
gladly provide a full refund of the original purchase price of any item that
meets the criteria for a return.
Shop with confidence! Return shipping is always free via a Pre-Paid return
shipping label. If you would like to return an item please follow the
instructions below to receive your Pre-Paid label. Please note that
when you return an item, there are no refunds for any original shipping paid.
You have a full 30 days to return any items purchased online that don't meet
your needs. Simply return qualifying items to us within 14 days of receiving
your order for a refund.
When we receive the items back you will be refunded the original purchase
price of your item(s). The refund will be applied to the method of payment
you used when you ordered. Original shipping costs will not be refunded.
If your return affects the original order total in such a way that it no
longer qualifies for free shipping, or meets the requirements of any coupons
or special offers you used, you will be charged accordingly after your refund
is processed. Please note that all Ultra Boost items are final sale. No exceptions!
Returning items purchased
would prefer to return your item in person, or to try on another size for an
exchange you may do so at our store located at 95 Bathurst Street in Toronto.
Please bring your original invoice that was sent with your order and the
credit card you used online for all in-store returns.
Returning items purchased In-Store:
- Returns may be done at the original store
of purchase only.
- You may return an item purchased in-store
within 14 days of purchase, provided that item meets the Conditions for
- Returns must be accompanied by the original
- The original method of payment must be
present to receive a refund, otherwise a store credit will be issued.
- If you require more time, we understand
life gets busy! Please contact the store you made your purchase at to request
an extension of the returns period.
Conditions for Return
All products being returned must be in new condition and include any retail
packaging, tags, manuals, or other included items to qualify for a refund or
exchange. Product packaging, tags, manuals must be intact and in
sellable-as-new condition. Below are some specific restrictions and
guidelines for a few of the larger product groups.
You are welcome to try out shoes on clean indoor surfaces or a treadmill to
get a feel for them in use. Shoes must be in new condition with no wear
evident on the soles, interior, uppers, or track spike pins. To qualify for
return, shoes must be accompanied by the original box and any packaging
All clothing items must be in new condition, unwashed, complete with any
original hang tags attached. For sanitary reasons, men's and women's
underwear bottoms and bathing suits are NOT returnable.
For safety and health reasons, food items including Gels, Bars, Drinks, and
Supplements cannot be returned.
If you have a product that you wish to return that does not meet one or more
of these criteria, do not send it back to us. Note that all Sale items are final sale. Please call and discuss your
needs at 416-792-7223.
range considerably from product to product. If you have a problem with
something you purchased from us, and think it might be covered by a warranty
or if you're not satisfied with it, please get in touch with us. We can
explain specific warranties to you and help you return your product should a
defect be present. If you're not satisfied with something, we'll be happy to
discuss your situation and try and find an appropriate solution to the
problem you're having. If your item is covered by a warranty we will
authorize your return and provide instructions for returning it. Please note
that if you return a product that does not meet the conditions for a normal
return before discussing it with us, your item will be refused and returned
to you at your cost.
would like to return a product that meets the returns criteria detailed above, please send an email to firstname.lastname@example.org with
your original order number, item being returned, and reason
for return to receive a Pre-Paid return shipping label.
Follow these instructions when you receive your Pre-Paid return label:
- Print Return Shipping label you receive
using the highest quality ink setting possible
- Securely package all returns so there is no
damage possible to products and product packaging
- Do not apply tape or labels directly to
shoe boxes or product packaging or a damage fee may be assessed.
- Affix the printed label to the package, and
make sure the barcode can be easily scanned.
- Record your tracking number for future
- Drop it off at your nearest Post Office
- There is a limit of one Pre-Paid shipping
label for each shipment you received.
If your order was originally shipped to an address outside of Canada, we are
not able to provide you with a Pre-Paid label for your return. If you do wish
to return an item please contact us for approval and we will provide you with
further instructions for your return. Please remember to write "Canadian
Goods Returning" on your package or waybill. If you do not, you may
be assessed additional fees if we are charged duties, taxes or brokerage on
your return. You will receive up to a $10.00 credit towards your return
Please Contact Customer Service for
approval of all returns. Any returns sent to us without prior approval will
be returned to the customer at their expense. Remember to quote your original
order# in the email. Thank you!